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Customer Service
CUSTOMER SERVICE
At Allstates Uniforms, a Catalog Sales Company, we strive to provide the highest quality customer service in the industry. We have been in business over 30 years providing quality service and products to meet the needs of America's businesses. We will work with you to resolve any issues that might arise. We grow because of your repeat business and pride ourselves in developing relationships with our customers. We want you as a happy long term returning customer so your feedback is important.
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GUARANTEE We guarantee all our merchandise against defects, either workmanship or our personalization. We will gladly replace any defective merchandise.
DELIVERY Most items are in stock and shipped as ready for blank merchandise. Please allow 15-20 business days for delivery of personalized items. Ad specialties and promotional products please allow 4-5 weeks. Rush Service is available for most orders, but requires a premium. Please check with one of our representatives about rush charges and availability for your order.
RETURN POLICY Items without personalization may be exchanged or refunded if returned in their original condition within 30 days from receipt of your order. Any merchandise returned after 30 days is subject to review and a 20% restocking charge. Not all items are accepted for return after 30 days. Check with one of our representatives concerning your return beyond our written terms.
Personalized items cannot be returned unless defective either in workmanship or personalization.
Samples are returnable if the items are in their original condition and returned within 30 days. Any washed or worn samples cannot be returned.
All returns require a pre-approval and a return authorization number available from customer service. This number must appear on the box being returned. No items will be accepted without this number and prior authorization regardless of the reason for the return. .
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